CRUCIAL CONVERSATIONS BOOK COVER FULL

For example, saying “I was wondering why…” is one way to dive deeper into a colleague’s stance or opinion. The book is also practical in giving readers specific ways to speak or engage in dialogue when a crucial conversation is identified as such.

Crucial conversations are a competitive advantage.Ĭrucial Conversations helps readers identify opportunities for these kinds of interactions before they may even need to happen, which if internalized would contribute to employee EQ and improve company-wide meetings, processes, or results. And, most impressive, a study that found organizations that held crucial conversations was five times faster in responding to financial downturns.

CRUCIAL CONVERSATIONS BOOK COVER FULL

They cite a study in which $1,500 and a full workday were saved for every crucial conversation employees held rather than avoided, a substantial amount given the nonprofit clients I tend to work with. I appreciate the business case the authors make for having healthy crucial conversations. They’re the conversations about a promotion or raise and about whether your ten year old needs a smartphone. These are the conversations every person has (or, conversely: avoids) in both personal and professional settings. The authors, Karry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, define a crucial conversation as one in which opinions vary, stakes are high, and emotions run strong. It’s a physically small book that packed a large punch and I’m even considering giving it a second read. Crucial Conversations: Tools for Talking when Stakes are High caught my eye as I was starting a new project that I knew would require an elevated level of listening, conflict resolution, and verbal skill.

Crucial conversations book cover